Technical Support

• PLI Connect Student Enrollment for Facilitators (Updated User Interface April 2026)
• Zoom - For ASL Teachers - How to Add the Convo App to your Meetings
• PLI Tech Troubleshooting: Devices Issues, Hardware Issues, Platform Issues, and VPN Issues
• How to Disable or Manage Browser Extensions
• How to Access Incognito or Private Browsing on your Device
• How to Update your browser
• PLIC: Update to PLI Connect Navigation - Teacher Guide
• PLIC: Meeting Manager- I need to leave a note about my class, can't see notes icon
• Speed Test and Performance Comparison
• Perimeter 81/Harmony SASE -VPN - Getting Started Guide
• Specific Platform Errors & Issues (PLI Connect, Zoom, Google Workspace, and More)
• How to Set Up Google Two-Factor Authentication
• Computer Not Performing Correctly: Browser Issues, Device Issue, Internet Connection Issues, & Zoom Issues
• Text and Image Size with Browser Zoom
• Tips for Managing Tabs in Your Browser
• Technology Requirements For Optimal PLI Experience for Prospective Teacher Applicants
• How to Check Windows PC Diagnostics
• How to Check Chromebook Diagnostics
• PDF Scanner: Genius Scan
• How To Submit A Helpdesk Ticket
• Clearing Cache On Different Browsers
• How to convert a picture file (PNG or GIF) into a PDF
• I Submitted A Help Ticket... Now What?
• Understanding Hard Reset: Definition and How-To Guide
• Activate Blue Light Filter To Reduce Eye Strain
• How To Take a Screenshot
• How to Take a Screen Recording Video in Windows 10 or 11, or a Mac Computer
• Cursor/Mouse Issues
• Quick Links-Getting Solutions Help