Help! I'm stuck!!
All of us find ourselves in this circumstance from time to time. Where can we look for help?
The Solutions Team is staffed year-round, 5 days a week from 6am CST to 5pm CST, and we're here for the express purpose of supporting you and the larger PLI Mission. So how do you reach us?
Submit a Solutions Ticket
Click here to submit a Solutions Ticket
Submitting a Solutions Ticket is often the best way to get the help you need. Our team monitors incoming tickets all day long and strives for the quickest, shortest resolution times possible. There are certain instances where the nature of the request or issue needing attention takes longer to investigate and resolve. Sometimes it even involves bringing in expertise from our other teams here at PLI.
Regardless of the time frame involved, our agents will work to communicate regularly with you and keep you updated on the progress and steps involved all the way to resolution.
*Pro-Tip: The more information you can include in your ticket, the quicker we can understand the scope and details of your questions and needs.
Screenshots, Canvas Course URLs (links), and Zoom links are extremely helpful!
PLI Connect Login Page and Dashboard
Another way to reach us to submit a ticket is to open the PLI Connect Login Page
From there, your Dashboard will have one option on the bottom left (highlighted in green) and one on the middle right (highlighted in green).
PLI FAQ Library (Frequently Asked Questions)
Click here for FAQ Library Link
You can also navigate to the FAQ Library from your PLI Connect Dashboard on the middle right side (highlighted in green).
Our Knowledge Base/FAQ Library (Frequently Asked Questions) has an extensive collection of How To style articles for many of the most common questions we field from teachers, students, school personnel, and even for our internal PLI Teams.
It spans numerous topics dealing with PLI Connect, Canvas, Zoom, device issues, and more. It is best used with keyword searches. In total, we have almost 200 articles with step-by-step breakdowns and associated images to help make procedures as clear as possible.
There are also "promoted articles" reflecting recent trends in requests that we field in Solutions.