Our teams provides guidance and support for districts, teachers, and students to maximize the use of Proximity Learning's programs and platforms. The teams works proactively, collaboratively, and strategically across to ensure a highly effective instructional experience.
To submit a help desk ticket, please use our chat hours in the Help Center or PLI Connect.
Please use the orange chat widget in the bottom right hand corner of the Help Center or PLI Connect. Please explain the issue in as much detail as possible in the chat box. Our Chat hours will return helpful knowledge and FAQ articles for you to look through.
If this information is not helpful to you, please select "no" and then "talk to a human" to submit a help ticket to our teams.
- After you submit a ticket, you can add more details to the chat and it will attach to your ticket.
- After you submit a ticket, you will receive an email summary of your chat, related articles, and updates.
- After you submit a ticket, you may receive an email asking you to verify your email. This is a new security measure that is being put in place. If you do not verify your email, your ticket will not be received by our team. Please ensure you are checking your email after submitting a ticket and complete this step if needed.
The clearer you are with your first prompt, the better chance you will get the correct helpful answer and article. This is the fastest way to get answers to your questions.
If you have a second topic you need help with, please ensure you use the back arrow button in the top right hand corner, then select "New Conversation". This will ensure your ticket gets to the correct team.
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