- What are some common routes to take when troubleshooting VPN issues?
- Why is my VPN/Perimeter 81 app not connecting or running slow?
Perimeter 81/Harmony Connection
These are some quick possible fixes to try when your Perimeter 81 app is not working as it should.
Note- Many issues can actually be attributed to device specific factors and not necessarily Perimeter 81 itself.
1- Reset your App
- This is a good overall option when experiencing any issues with your VPN, as it's generally quick and can resolve a host of smaller issues.
- When logged into your Perimeter 81 app, click Support.
- In the Support tab, click Reset Agent.
- This is similar to clearing your browser's cache, resetting the app.
2- Change Protocols
- This is a good option if you are experiencing slowness when connected to your VPN.
- When logged into your Perimeter 81 app, click Settings.
-
Go to the Protocols section, then hover over different protocols to select them.
- It's automatically on Default, but you may have better results if you select a different one (this is more trial and error till you find the right fit).
3- Cycle your Internet
- First, sign out of your Perimeter 81 app.
- Then briefly disconnect your internet. You can either turn off your router or your WiFi on your device.
- After a moment (30-60 seconds), reconnect your device's internet.
- Log back into your Perimeter 81 app and connect to your usual network.
4- Uninstall and Reinstall the App
-
Some issues are best resolved by wiping the slate clean and starting fresh. Uninstalling and reinstalling is often the most effective fix because of this, but this option should be a last resort since it takes a little more time.
- To uninstall the app, follow this guide.
- To reinstall the app, follow the same steps as you did previously (starting at step 3 in this guide).
What if I still have problems connecting?
Please click this link to explore numerous other Troubleshooting Options related to device performance.
-Updated Aug 2025 - T
Click here for help on Tech Troubleshooting